Terms and Conditions – SuccessByCommunication Effective date: 01.01.2026)

Parties and scope These Terms and Conditions govern the provision of coaching, training, workshops and related services (Services) by SuccessByCommunication (we, us, our) to the person or entity receiving Services (Client). Any specific proposal or invoice prevails where it conflicts with these Terms.

  • Services and outcomes We provide tools, coaching, training and recommendations intended to improve communication skills. We do not guarantee any specific result, outcome or commercial benefit. Client acknowledges that results depend on Client’s actions and other factors outside our control.

  • Fees, payment and refunds
    3.1 Fees are as quoted in writing. Payment is due as set out in the invoice or proposal before the Services are provided.

    3.2 Cancellation and refund:

  • Full refund if Client cancels at least 24 hours before the scheduled Service start time.
  • If cancellation is made less than 24 hours before the scheduled Service, or Client fails to attend, no refund is due; Client may elect to receive a credit equal to the paid amount to apply to a future Service. Credits expire 12 months from issue. If proven severe issues are cause of not attending, client can re-book for another date and also for another service that is the same price.
  • Refunds are issued to the original payment method within 14 days of acceptance of the refund request.3.3 Rescheduling and transfer:
  • Paid bookings may be rescheduled to another date without additional fee if requested at least 24 hours before the scheduled start and only if there is a proven and acceptable reason.
  • A booked and paid coaching session may be transferred to another person by the origin Client, provided Client supplies the transferee’s full name, email and telephone number at least 24 hours prior to the scheduled Service. We may require identity verification. We will not unreasonably withhold consent to a transfer.Client responsibility
  • Client is solely responsible for decisions and actions taken following Services. Client confirms that they will seek independent legal, medical, tax or other professional advice where appropriate.Confidentiality and data protection
  • We treat Client information as confidential and process personal data in accordance with our Privacy Policy (GDPR) We may disclose information if required by law or to protect our rights.Intellectual property
  • All materials and content provided by us remain our intellectual property. Client may use such materials for internal purposes only and must not copy, distribute or resell them without our written permission.Limitation of liability

  • 7.1 To the fullest extent permitted by Swiss law, our aggregate liability for claims arising from or related to these Terms or Services is limited to the fees paid by Client to us for the specific Services during the 12 months preceding the event, giving rise to the claim.
    7.2 We are not liable for indirect, incidental, consequential, special or punitive damages, including loss of profit, business or goodwill.
    7.3 Nothing in these Terms excludes liability that cannot be lawfully excluded under Swiss law, including liability for gross negligence, willful misconduct or personal injury caused by proven fault.

  • Indemnity Client shall indemnify, defend and hold us harmless from any third-party claims, liabilities, damages and costs (including reasonable legal fees) arising from Client’s actions, use of Services, or breach of these Terms.

    Term and termination

  • Either party may terminate an engagement as set out in the applicable agreement. Termination does not relieve Client of payment obligations for Services already rendered. Any credits issued survive termination until expiry.

    Dispute resolution and governing law

  • 10.1 Governing law: These Terms are governed by the substantive laws of Switzerland.

    10.2 Mandatory arbitration:

  • Any dispute, controversy or claim arising out of or relating to these Terms or the Services shall be finally settled by arbitration administered by the Swiss Chambers’ Arbitration Institution in accordance with its Rules. The seat of arbitration shall be Zurich, Switzerland. The arbitral tribunal shall consist of one arbitrator. The language of the arbitration shall be German (or English if the parties agree). The arbitral award shall be final and binding.

  • 10.3 Interim relief: Nothing in this clause prevents either party from seeking urgent interim relief from the competent courts if necessary to preserve rights pending arbitration.

    Severability and amendments

  • If any provision is held invalid, the remainder of these Terms remain in force. We may update these Terms, clients are responsible by themselves to check material changes.

    Entire agreement

  • These Terms, together with any proposal, invoice or written agreement, constitute the entire agreement between the parties regarding Services.

  • Contact SuccessByCommunication [BCC Schmid] [Volketswil, Switzerland] [uwsmanagement@gmail.com] [+41792000079]